Privacy Policy

MensPro Health ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, use our services, or interact with us in any way.

Information We Collect

Personal Information

We may collect the following personal information when you interact with our website or services:

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Insurance information and billing details
• Information submitted through contact forms or appointment requests

Health Information

As a healthcare provider, we collect protected health information (PHI) in connection with providing medical services, including medical history, diagnoses, treatment plans, lab results, and prescription information. The collection, use, and disclosure of PHI is governed by HIPAA (see below).

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site.

How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our healthcare services
• To schedule appointments and communicate with you about your care
• To process payments and insurance claims
• To respond to your inquiries and requests
• To send appointment reminders and health-related communications
• To comply with legal and regulatory obligations
• To improve our website and user experience

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Healthcare Operations: With other healthcare providers involved in your care, insurance companies for claims processing, and healthcare clearinghouses as permitted by HIPAA
• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or serving our patients, provided they agree to keep your information confidential
• Legal Requirements: When required by law, court order, or governmental regulation
• Safety: When necessary to protect the rights, safety, or property of MensPro Health, our patients, or others

HIPAA Compliance

MensPro Health is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict compliance with HIPAA Privacy, Security, and Breach Notification Rules. Your protected health information (PHI) is subject to additional protections beyond those described in this general privacy policy.

You have the right to receive a Notice of Privacy Practices that describes in detail how your medical information may be used and disclosed. A copy of our Notice of Privacy Practices is available at each clinic location and upon request.

Your Rights

You have the following rights regarding your personal and health information:

• The right to access and obtain a copy of your health records
• The right to request amendments to your health information
• The right to request restrictions on certain uses and disclosures
• The right to receive an accounting of disclosures of your PHI
• The right to request confidential communications
• The right to file a complaint if you believe your privacy rights have been violated

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Contact for Privacy Concerns

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

MensPro Health Privacy Officer
Phone: (615) 208-9090
Email: privacy@menspro.com

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.